EDITOR’S NOTE:  Ann Scott Blouin, RN, PhD, FACHE, and Executive Vice President of The Joint Commission, shares three practical methods for preventing workplace violence in hospitals and healthcare facilities.  As safety concerns for nurses and healthcare clinicians continue to rise, it is important to be armed with as many resources as possible, so effective policies can be put into place and strictly enforced.

Article originally featured in Patient Safety & Quality Healthcare Magazine, published May 10, 2017

In late April, Ann Scott Blouin, RN, PhD, FACHE, executive vice president of The Joint Commission, wrote a blog post detailing the need for a practical approach to healthcare’s endemic workplace violence (WPV) problem. In her post, Blouin explains three methods of violence prevention in hospitals.

In 2013, more than 70% of the 23,000 significant injuries resulting from assault at the workplace occurred in healthcare and social service settings. In 2014, a survey found that 76% of nurses have experienced verbal or physical abuse from patients and visitors. In 2015, data published by the International Association for Healthcare Security and Safety Foundation discovered a 4% rise in hospital assaults, from 7.8 assaults per 100 beds in 2014 to 8.1 the following year.

“Incidents of workplace violence are increasing in many healthcare settings, but hospital workers are especially vulnerable to aggressive behaviors,” wrote Blouin. “It stands to reason. After all, especially for nurses or physicians, we’re the ones sometimes delivering upsetting news to patients and families.
For nurses like myself, it’s a sad fact that violence has unfortunately become more common. In fact, many of The Joint Commission’s Office of Quality and Patient Safety staff are registered nurses and are all too familiar with the reality of a patient or family encounter gone awry. This often occurs in the emergency department or behavioral health, but violence is occurring in long term care, outpatient care, and home care.”

  1. De-escalation training

Knowing how to defuse a hostile situation has been shown to be more effective than having armed guards in a hospital. Formal training in how to de-escalate a tense situation or encounter can have a major impact on the safety of doctors, nurses, guards, or other staff members. Facilities should make this training a requirement for all employees.

  1. Create a WPV prevention plan

 Acknowledging that there’s an abnormally high risk of violence breaking out in hospitals and clinics, the next step needs to be planning for them. The Joint Commission provides several violence prevention tools at its Workplace Violence Resource Center.

The step that many hospitals skip (but shouldn’t) is conducting a risk assessment, wrote Blouin. This allows you to determine essential details such as points of access, surveillance policies, the security team’s response plan, and your relationship with local law enforcement.

  1. Enforce a zero tolerance policy

Do not allow violence in your facility. Period. Staff should know implicitly that they don’t have to work in an unsafe environment, and should feel empowered to report violence to leadership. That includes violence between coworkers as well. Just having a rule on the books saying “no bullying, no violence” isn’t enough to stop such incidents.

“You should really let staff know, from the highest level of the organization, that you care about their safety as well as the safety of all the patients and all the visitors,” says Lisa Pryse Terry, CHPA, CPP, senior healthcare advisor for ODS Security Solutions and author of HCPro’s Active Shooter Response Toolkit for Healthcare Workers.

“At times, staff may feel that they’re supposed to endure spitting, pinching, and hitting from patients. They may feel that it is a part of their job. But it’s not. It is important to open that door for them to report the violence and subsequently have an interdisciplinary group to drill down and look at each incident. Recommended follow-up actions from the committee can assist in implementing actions/programs to mitigate and appropriately respond to the events … to essentially put a stop to it.”

Blouin’s recommendation for this is creating an easy, nonpunitive way of reporting incidents of violence.

“Increased incident reporting goes hand-in-hand with more effective prevention and better understanding of risk areas,” she wrote. “Workplace Violence Prevention Month may be coming to a close; however, our work continues to keep patients and staff safe from workplace violence.”

Additional workplace violence prevention resources

Here are some other free resources and training on WPV prevention:

  1. OSHA’s Guidelines for Preventing Workplace Violence in Healthcare and Social Services (www.osha.gov/Publications/osha3148.pdf )
  2. OSHA’s Preventing Workplace Violence: A Road Map for Healthcare Facilities (www.osha.gov/Publications/OSHA3827.pdf )
  3. The Center for Health Design’s “Safety Risk Assessment Toolkit”
    (www.goo.gl/eH9IbG)
  4. The CDC’s “Workplace Violence Prevention for Nurses” (www.cdc.gov/niosh/topics/violence/training_nurses.html )
  5. The Emergency Nurses Association’s “Workplace Violence Toolkit”
    (www.goo.gl/0GXblW  )
  6. ASIS International’s “Managing Disruptive Behavior and Workplace Violence in Healthcare”
    (www.goo.gl/Whcywh)

 

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Joint Commission: 3 Tips on Preventing Workplace Violence
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Joint Commission: 3 Tips on Preventing Workplace Violence
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As safety concerns for hospital staff continue to rise, Ann Scott Blouin, RN, PhD, FACHE, and Executive Vice President of The Joint Commission, shares three practical methods for preventing workplace violence in hospitals and healthcare facilities. 
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Heather Hudson

Heather Hudson is a Marketing Manager at PDC where she works with hospital clients, helping them improve patient safety and productivity by developing solutions that meet their most critical needs. She never would have imagined she would be an expert in identification solutions, materials, and adhesives! Prior to joining PDC in 2009, she managed marketing for an acclaimed gourmet bakery and ate a LOT of cookies. Heather graduated Magna Cum Laude from California State University Northridge with a degree in Marketing. She holds a patent for a pharmacy prescription privacy label that protects sensitive patient data for HIPAA compliance and has multiple identification patents pending. Heather is a new mom to a beautiful baby boy named Jack who keeps her busy when she’s not at work. One of Heather’s claims to fame at work is that she always wears the most creative costumes at Halloween; some of her past homemade costumes have included Captain Crunch, Hurricane El Nino, and Flo the Progressive Insurance lady. She still eats a LOT of cookies.

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